Shipping-Please Read-
A little note about shipping
I know shipping isn't the most exciting thing to talk about, but I want to be completely upfront about what to expect when you place an order with Cocoa & Fluff.
Once your order leaves my hands, it is in the care of USPS and, unfortunately, I don't have any control over what happens to it along the way. Delays and lost mail do happen, and I've seen an increase in both—especially with international mail.
I will always make sure your order is packed carefully and sent to the address provided with your order, but Cocoa & Fluff cannot replace or refund orders that are lost by the postal service after they have been mailed.
I know that's not the fun part of happy mail, but as a very small shop, I simply can't afford to remake and reship orders when the postal service loses them.
Does my order include tracking?
If the shipping method you select includes tracking, you will receive that tracking information when your order ships.
Please keep in mind that tracking is not always perfect. Packages can occasionally miss a scan, show very little movement and then suddenly arrive, so a tracking delay doesn't necessarily mean your package has been lost.
What about Love from Leafy?
Love from Leafy is true old-fashioned snail mail.
These monthly envelopes are mailed using regular USPS letter mail to help keep the subscription and shipping costs affordable. Because of this, Love from Leafy envelopes do not include tracking or insurance.
Once your envelope has been mailed, there will not be a tracking number that either you or I can use to follow it through the postal system.
Please make sure the mailing address on your subscription is correct and up to date before each month's mailing.
What about international orders?
This is the one I want to be especially clear about.
International mail has a much longer journey and can experience significant delays, customs delays, missed scans or, occasionally, become lost along the way.
When an international shipping option does not include tracking or insurance, Cocoa & Fluff cannot replace or refund an order that is lost in transit. Replacing an international order and paying to ship it a second time is simply not something my little shop can absorb.
Please consider the possibility of delayed or lost mail when choosing an untracked or uninsured international shipping option.
If a tracked or insured shipping option is available at checkout and you're concerned about your order making its way to you, I strongly recommend choosing that option.
My order hasn't arrived. What should I do?
First, give it a little extra time. USPS delivery estimates are just that—estimates—and mail can sometimes arrive quite a bit later than expected.
For tracked packages, check your tracking information and contact USPS if the package appears to be delayed or missing.
For untracked letter mail, including Love from Leafy, unfortunately there is no way for me to locate the envelope once it has entered the postal system.
If something seems unusual, you're always welcome to reach out. I may not be able to replace mail that USPS has lost, but I'm always happy to help you figure out what information we have and what your next step might be.
One last thing...
Please, please double-check your shipping address before placing your order! I ship to the address provided with your order or subscription, so an incorrect or outdated address can cause your happy mail to take an adventure none of us planned. 😂
I want everything I send out to make it safely into your hands. Being upfront about these limitations isn't the fun part of running a shop, but I'd much rather you know exactly what to expect before you order.
Thank you for understanding and for supporting my little shop.
Dawn
Cocoa & Fluff
FAQ
When will my order ship?
Orders usually ship within 3–5 business days. During big launches or sales, it might take a little longer—but I always work as fast as I can!
Do you offer international shipping?
Currently, yes we offer international shipping- See Shipping FAQ-
Can I combine orders?
If you place multiple orders before your first order ships, just send me a message! I’m happy to combine and save on shipping whenever possible.
Do you accept returns or exchanges?
Because everything is made to order, I don’t accept returns or exchanges—but if there’s ever an issue with your order, message me right away and I’ll make it right!
My order arrived damaged or is missing something!
Please see our shipping FAQ
Where can I find your freebies or PR codes?
Check out the Facebook group and Instagram for current promotions, freebies, and insider codes from my PR team!
Can I request a custom order?
At this time I’m not able to accommodate custom requests due to a busy schedule, but I always love suggestions for future collections!
Subscription FAQ
How does the subscription work?
Subscribe and receive an exclusive themed kit each month! Your spot is reserved, and you’ll be billed automatically on the 1st of every month.
Can I skip a month or pause my subscription?
Due to the growing volume of subscriptions, I’m no longer able to offer skips or holds. If you don’t want the upcoming kit, please cancel before the next billing date (the 1st). If you cancel and want to rejoin later, you’re always welcome to sign up again when spots open—this helps keep things fair for everyone waiting and allows me to manage inventory better!
How do I cancel my subscription?
You can cancel your subscription anytime before the next billing cycle (the 1st of the month) through your account or by reaching out to me. After billing has processed, your box is reserved and can’t be refunded for that month.
If I miss out, will more spots open?
Subscription spots are limited to keep things manageable and special! If the subscription is sold out, check back next month—I’ll open up more spots as soon as I’m able.
When are subscriptions shipped?
Kits are packed and shipped during the first week of each month. You’ll get a shipping notification as soon as your kit is on its way!
Shop Policies
Processing & Shipping:
Most orders ship in 3–5 business days via USPS with tracking. You’ll get an email as soon as your order is on its way. This time is extended during sale periods and can take up to two weeks to ship.
Returns & Cancellations:
All sales are final, but I want you to be happy! If you have a problem with your order, please contact me within 7 days so I can help.
Order Changes:
If you need to change your shipping address or combine orders, reach out right away—I’ll do my best if your order hasn’t shipped yet!
Lost Packages:
See our shipping FAQ
Privacy:
Your info is safe with me—I only use your details for order fulfillment and never share it elsewhere.
My Doodles
I love to doodle and my I-pad never really leaves my side. My inspiration comes from the things that make me happy like magic, plants, cute kawaii and anything Harry Potter!
The Staff
Sometimes I have "help" and as you can see she is currently taking out the trash.
Frequent Questions Answered Here
Q: "Do you use Ai to create your artwork?"
A: That’s a great question—yes, I do use AI tools as part of my process.
I combine that with my own design work in Procreate, where I edit, add elements, adjust compositions, and build everything into a cohesive collection.
For me, AI is just one tool in the creative process—like digital brushes or design software. The final product you see is something I’ve carefully directed and refined to match my style and storytelling.
Q: "Why not just draw everything yourself?"
A: For me, using AI is part of how I’m able to create full collections at the scale and pace I do.
It lets me focus more on storytelling, composition, and the overall experience of the collection. everything I release is curated, edited, and built into a cohesive collection by me.
Even when I use AI tools, I’m directing the outcome and shaping the final result to fit my style and every design begins with my own curated work.
Q: "When will you open more subscription spot? I try every month and never get in!"
A: I completely understand wanting more spots open—I wish I could offer that right now
The reality is that everything in this subscription is designed, printed, cut, and packed in-house by a very small team (it’s basically 1–2 of us and a lot of willpower). Each kit is pretty time-intensive, so I have to limit spots to make sure I can keep quality high and get orders out on time.
As things grow, I’m always looking at ways to expand when it’s sustainable to do so.
Q: "I had it in my cart and went to check out and it was gone, how it that fair?"
A: I hear you—it can definitely feel that way. I try to keep things as fair as possible, but right now I’m limited by how much I can physically produce each month. I’d rather keep it smaller and consistent than overextend and risk delays or lowering the quality.
Q: "Why not just make more?"
A: I wish it were that simple. Each kit is printed, cut, and assembled by us on home equipment, so increasing spots isn’t just a small change—it would mean a big shift in how the whole shop runs. I want to grow into that carefully rather than rush it.
Q: "Other shops don't limit like this, How can they do it?"
A: Every shop runs a little differently. Some have larger teams or different production setups. Right now I’m working within what I can realistically manage while still keeping the quality and feel that people expect from my shop.